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Contact / Support

Questions or queries with regards to Affect3D products?

You’re at the right place.

 

To get answers to your questions as quickly as possible try the following:

1. Make sure you’ve downloaded the latest version of the flash player.

(product updates available as they are released)

 

2. Check the comments below for an answer and post a comment if you’d like public response

 

3. Email me directly at service@affect3d.com


4. Or submit the enquiry form below

Detail the issue as best as possible including:

  1. your operating system
  2. what the problem is and
  3. what you are doing to cause it

Your Details

Let us know how to get back to you.


How can we help?

Feel free to ask a question or simply leave a comment.


Leave a Reply to Danny Cancel reply

November 3, 2017
0

Hi

Can you let me know what entry reflects on my credit card statement if I buy a product from Affect3d store using BMT Micro?

Is payment via BMT Micro discreet? Does the actual prodcut name show up on my card statement / bill or does it just say ‘Paid to BMT Micro?’

I have held back from purchasing anything from the site till now because of this reason. I would appreicate some clairty on the matter.

This is important as I do not wish for anyone to knwo what I buy from here including my banker.

Thanks a lot in advance

miro
November 6, 2017
0

it will only show ‘BMT Micro’ it will not display the product info, also their web site displays no adult products

October 13, 2017
0

This might be a stupid question but is the blood lust movie an MP4 only? GF4 had a menu and everything and BL doesn’t so i was curious

Hana
October 29, 2017
0

Hello!
Thank you for your question.
Bloodlust is indeed an MP4 video only.
It does not have a software version like G4E has.

October 4, 2017
0

The affect3D shop is down

August 22, 2017
0

HAving problem play Secret of Beauty Part 1 and Part 2. The .exe file just load up the first picture and it is stuck there

Hana
October 29, 2017
0

This problem has been solved through service@affect3d.com
But for any customers that are having the same problem, please make sure that your screen scaling is set to normal (100%) Or open the file in a windowed screen. Else the menu might fall outside of your monitor, and you can’t see the ‘start’ button

June 10, 2017
0

I”m having problems purchasing anything on Affect3d Store. Whenever I proceed from my shopping cart to billing information all its doing is loading endlessly. Any suggestions would be appreciated.

May 31, 2017
0

I would like to know if I could create subtitles for Girlfriends 4 Ever, I did not speak English very well.

May 11, 2017
0

I downloaded Girlfriend4ever and when i try to extract it the exe file is corrupted what do i do

Hana
October 29, 2017
0

For any customers with similar problems, please contact service@affect3d.com

May 10, 2017
0

Very good blog post. I definitely love this website.
Continue the good work!

January 31, 2017
0

What’s the purpose of my order pending? My order was cancelled for some reason wtf is happening?

Hana
October 29, 2017
0

When an order is pending this usually means something went wrong while ordering / processing the order.
In this case also no money should have been taken off your bank account.
It’s often best to try and reorder with a different payment method than the one you already tried.
If you keep having trouble, please contact us at service@affect3d.com
Our apologies for any inconvenience!

November 2, 2016
0

Hi,
Has anyone of the 3dx artists 3d print their models? If so, how much would a model or statue cost? Is there a site that we can buy it from?

Thanks!

ammon17
December 26, 2016
0

Agreed. A Sayako statue does sound pretty awesome!

October 1, 2016
0

Hey there. I have a question regarding the first DLC for the Girlfriends 4 Ever flash.
It states that if i already own Girlfriends 4 Ever, then i can get the DLC for free.
But i cant seem to find out how to get the DLC downloaded.
Do i have to redeem something to get the DLC?

July 26, 2016
0

Here we are over 2 years and still the problem with running G4e has not been solved. You got me once and I won’t be back. I am at ronaldwill2003@yahoo.com if you wish to comment, but won’t be holding my breathe since the rar link is 3 years old and there are hundreds of like comments going for back years.

Hana
August 31, 2016
0

Hi Ronald,
Thanks for contacting us.
I’ve sent you an email regarding your problem.
Hopefully we’ll be able to solve it for you.

July 23, 2016
0

3d

ammon17
December 26, 2016
0

4d

March 13, 2016
0

i downloaded DLC2 but it wont install. it just says “package is installing” and nothing happens. ive been sitting here waiting for over 2 hours now

August 4, 2016
0

same issue as well

June 19, 2016
0

Same issue as above – can’t seem to get anything to make it work.

Hana
August 31, 2016
0

Hi there!

I am not sure if you are still experiencing this issue or if you have already solved it, but please try the following:

1) First make sure you have G4E incl. DLC.01 installed. The DLC2 installer will not work without this. (Also please check that both are of the same version, the newest is 1-8)

2) Also ensure you’re on the latest version of Adobe Air. It’s recommended you uninstall Adobe Air via Program Files if present. And re-download and install from here: https://get.adobe.com/air/

3) On windows try to right click on the ‘G4E_DLC2.exe’ icon and select ‘run as Adminstrator’. Then click on the ‘Install’ button.

4) If this doesn’t help, as a quick fix:
For windows: copy the entire DLC 2 directory found in ‘G4E_DLC2.app’ to your G4E dlc directory (example: ‘C:\Program Files (x86)\G4E\assets\dlc’).
For Mac: copy the ‘dlc2’ directory found in ‘G4E_DLC2.app\contents\resources’ to your ‘G4E\assets\dlc’ directory. Rightclick on the ‘G4E’ app and choose “Show Package Contents” to see it’s contents

5) If it’s still not working out, please contact us at service@affect3d.com

March 10, 2016
0

having trouble installing on mac

February 13, 2016
0

For anyone trying to install the G4E dlc 2 and it gets stuck. try installing the game in a directory different from the default one, and then installing the dlc. it worked for me.

February 6, 2016
0

I’m also with the crowd that had G4E and DLC 1 installed without issue… DLC 2 however, when I try the exe per the instructions… I’m told that the application requires a version of Adobe Air that isn’t found… I’ve un and reinstalled both Air and G4E+DLC multiple times… I was curious if anybody has tried his with Windows 10? And if so, did the encounter similar problems/have any solutions?

January 20, 2016
0

Installed G4E and , dlc 0.1 , works good , but when i want to install dlc 0.2 it gets stuck , after 2 hours of waiting nothing hapend

January 20, 2016
0

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January 11, 2016
0

When I start G4E DLC 2 and click “INSTALL” after the G4E1 directory was successfully located, it gets stuck in an endless animation saying “package is installing…”. Even after half an hour it’s still installing…
How can I fix this?

December 28, 2015
0

Hey! I’ve got an order of Sin Sisters 2 stuck on pending for quite a while now, any chance of a fix?

December 27, 2015
0

Heya,

I’ve installed the “Girlfriensd4Ever_incl_DLC1_DLC2” zip file from my downloads page, but after extracting and running the installer, I receive an error from adobe saying “Sorry, an error has occured” and then continues saying stuff about certificate issues, updating problems or memory. Any help would be great 🙂

January 23, 2016
0

if you are getting certificate errors, check your computer’s system time and date. if those arent correct, it can confuse many of the programs and throw that error

December 22, 2015
0

Hello!
I really like these videos.It can be downloaded from somewhere this programe or software? I would like to create my own 3D animation video. I just want to try it. Is it possible? Or just download these videos from the store? Thanks in advance the reply.

December 9, 2015
0

Reading the thread below I can see that I’m not the only one having problems getting girls 4 ever dlc.01 (windows) to play. I was able to download girls 4 ever original and it works plays just fine. The gilrs 4 ever dlc.01 file will download but i can’t get the zip file to “extract all”. I have sent messages to customer support several time but have not received any response. :o( very frustrating. If anyone has a suggestions on the g4e.dlc01 download problem, please let me know. Thanks.

December 10, 2015
0

I was finally able to get GFE DLC.01 to download and play :o)
The zip file is very large and takes time to download.
The program installer is also very large and takes even longer to install.
Recommendation: If you can see the program files in the zip folder, be patient during the download. It takes time to download everything properly.
C

November 17, 2015
0

Has anyone figured out how to download to a mac successfully?

Hana
December 14, 2015
0

Hi there!
If you have trouble with a download, please send an email to service@affect3d.com
We can either help you with solving the problem or send you an alternate download link.

November 12, 2015
0

love it

November 10, 2015
0

I purchased DLC 1 and 2 a few days ago, i have tried everything to fix this but nothing happens when I click on the application. Please post instructions on how to fix

miro
November 10, 2015
0

are you having an issue installing both?
if you’ve redownloaded DLC1 and that doesn’t work make sure your temp directory has enough disk space (usually located at ”C:\WINDOWS\TEMP”), around 3GB is advisable or 5GB if it’s G4E with DLC1 + DLC2
if you need more help contact service@affect3d.com

November 10, 2015
0

order # 100123340

the g4e file will not load.
nothing happens when i click on it…

order # 100119257

i need to cancel the pending because of the loading error that cost me to unable to finish payment.. so i tried against and completed it in a different order

Hana
December 14, 2015
0

I’ve gone ahead and safely canceled the pending order for you.

November 10, 2015
0

Purchased GFE collection for the dlc some time ago and still dont have access. Pretty frustrating stuff for a first time buyer of the site.

Hana
December 14, 2015
0

Hi there!
I’m not sure if this problem has been solved yet, but if it hasn’t I would like to help you with getting access to your purchased products.
Could you perhaps send an email to service@affect3d.com ?
I will then be able to help you better.
Thanks!

November 9, 2015
0

I was wondering if Girlfriends 4 Ever plus the two dlcs will be made available through BMT Micro transactions?
I have been unable to purchase anything through the regular store.

Hana
December 14, 2015
0

Hi there!
I’m not sure if you already found out about it, but G4E + both DLC’s are also available on our BMTstore now.
Please take a look at this page: http://affect3d.com/affect3d-bmt-store/
Hope this helps.

December 30, 2015
0

Thank you! This is precisely what I was looking for.

November 9, 2015
0

My order is stuck on pending.

i messaged support this morning and haven’t heard back from them yet (7:00 pm now).

i used epoch but I don’t think the order went through.

i don’t want to order it again until i hear something to avoid being charged twice.

November 10, 2015
0

tried it 4 times both CC and PayPal. Emailed and all they do is cancel the order. never had these problems before.

November 9, 2015
0

The product I purchased will not download from ‘my downloadable products’ section of the affect3d store. It has been stuck in a pending status for quite some time and keeps giving me ‘link is not available.’ I’ve tried contacting you guys through service@affect3d but I’ve received no response.

November 9, 2015
0

Me too! Frustrating.

November 9, 2015
0

same

November 9, 2015
0

Same for me. I havn’t receive the mail to comfirm my purchase yet. I bought G4E DLC1&2 5 hours ago btw.

November 9, 2015
0

I’m having trouble with the DLC.02 when I press play it just has the start up screen and wont go anywhere else did I have to download it another way??

November 9, 2015
0

Same here! Nothing happens? Just a picture? And no instructions? Been scratching my head on this one for a while.. on mac btw

November 11, 2015
0

Yup. Me as well! I’m running on Windows though. I installed everything per instructions and was patient enough to wait for the very long install. Then I run the program and the menu doesn’t do anything.. Fix?

November 9, 2015
0

Same here… on Mac, GF4E works, so does DLC1, but DLC2 just is a picture, no instructions, no nothing…

November 10, 2015
0

Same here, on a Mac. Just the splash screen, with no menu or controls at all. If you right-click on the G4E_DLC2.app you can access the raw files, but the overall product is still broken 🙁 There was a similar issue with the original G4E for Mac, and they provided a patch. Any chance for a fix?

November 11, 2015
0

I’m having a similar issue on Windows. Everything seems installed, yet when it lpads and opens the menu highlights but does nothing.. absolutely nothing

November 9, 2015
0

I have got the same problem!

October 19, 2015
0

I click on Play but the game doesn’t start, I receive a black screen with the player, what can I do?

September 9, 2015
0

I urge you to make stereoscopic versions of these masterpieces.

August 31, 2015
0

Hello. I am just popping by to hear how the progress on the Girlfriends 4ever DLC is going.
It just looks like its going to be so damn amazing when its done.
And when do you expect to finish the DLC and have it available here?

August 2, 2015
0

Are the videos and pics available for use in ipads?

July 18, 2015
0

I purchased the girlfriends4ever product for windows and now have a Mac. How can I get the Mac version?

July 11, 2015
0

I’m having an issue with the game loading just fine but can’t get past the menu. Adobe says I’m running the most recent version of Flash player. please help

June 28, 2015
0

Mac start will not open. Need the fix…

May 30, 2015
0

I just ordered Secrets of Beauty 3 and all of the will not open when I try to extract them. It downloads normally. Then when I try to extract the file it gets about half way then freezes. Then tells me that it is corrupt. I have tried about 4 times now. Anyone else having this problem?

Supro
May 30, 2015
0

Hi there,

I’ve contacted you via email with a solution. Please check your inbox.

May 26, 2015
0

i downloaded g4e and the start app says it cant be opened what do i do to fix this

Supro
May 30, 2015
0

Hi there,

You need to unzip the file to a new folder before attempting to play. If you’re using a mac, email service@affect3d.com for the mac fix and further instructions.

May 19, 2015
0

Hello,

Girlfriends 4 Ever player will not work.

When I try to use the flash player “start” in the part 3 folder, it just stays stuck on 0%. I have the latest flash player software downloaded and installed. I am on Windows 7.

Also, a few of the files had errors in them after they were extracted.

Supro
May 30, 2015
0

Hi there,

There may have been an error with your download. Please contact service@affect3d.com with your order number for an alternate download.

May 17, 2015
0

I’m on a Mac. Just downloaded Girlfriends4Ever, un-RARed, found the start.app application, double-clicked it, and it says “The application ‘start.app’ can’t be opened”. It says the same thing if I right-click and select Open.

How do I get this running?

Supro
May 30, 2015
0

Hi there,

There may be an error with your download. Please contact service@affect3d.com for a solution and let us know what OS you’re using.

May 14, 2015
0

Hello. I’ve just purchased sexual fantasy kingdoms vol 2, and I am curious if there is some way to extract or download the content in the game on my windows computer. I’m asking because I rarely use my computer, more so I use my android. Thanks.

May 11, 2015
0

cool

May 2, 2015
0

For everyone who have their load screen stuck at 0% or 100%:
1. download fix at https://mega.co.nz/#!5ZBBFJJQ!JMh6dmQwD_NGXbRdFmPZ_H0HIWok9XQxX-2_jDmA61k
2.open it and copy-paste to assets folder(at girlfriends4ever folder)
3.even though you already install the fix, u need to do something else to fix it: –go to assets > data and find data.xml –right click on data.xml and choose properties and UNCHECK the Read-only box. (now you can edit and save it) –open data.xml with Notepad –press ctrl+H and put in the “Find What” box: Affect3D_ and leave “Replace With” box empty then choose Replace all. –after it is done, save the file (if u didnt uncheck the Read-only box, you cant save in the xml file) and your done.
To correct the white launch screen with 0% issue: The fix files (.jpg and .png files) need to be in a sub folder called app_media within the assets folder to work. It will not launch if they are loose in the assets folder. Follow carefully and it works Perfect

September 10, 2015
0

The load screen is working properly now, but when it takes me to the home screen and i select “play” the screen is just black, with the control buttons at the bottom.

If I go to “Select Scene” or “Fun Stuff” all the thumbnails are grey, and if i select one of them, the same black screen comes up with just the controls at the bottom.

Help?

October 13, 2015
0

Yeah, I followed the fix and have the same problem – title screen but no clips – everything blacked out

October 29, 2015
0

If you go look in the media folder and then into the audio, thumbs, and video folders, all the files are most likely named something like this “Affect3D_G4EE01P01A02.swf” But the data file isn’t searching for that. What you need to do is rename each file and remove the “Affect3D_” part so it becomes “G4EE01P01A02.swf”. It is tedious and you do have to do it one file at a time but renaming all the files should fix your problem

July 17, 2015
0

You’re a life saver mate

June 1, 2015
0

Bro… you didn’t even say what to replace all with?

April 28, 2015
0

Hi there. I have a few questions about the G4E game/flash/video. When i buy it, will it require shipment or is it only downloadable. I just don’t want to risk having it shipped to my address. And if its downloadable, does it require a program like WinRAR to be unpacked? Or is it ready to play or install as soon as it has been downloaded. There isn`t really any rush, but i just want to get a answer to all this before buying the file. And you are allowed to send me a notification if you answer my questions. Have a nice day.

miro
May 12, 2015
0

we only sell electronic downloadable products, nothing physical will be shipped to you and most products are zipped so you need winrar or a similar program to unzip them, if you have any questions at all contact service@affect3d.com for help

May 15, 2015
0

Awesome. Thank you so much for the help.

April 22, 2015
0

Start on Mac wont open. No errors.. just acts like it’s going to open, but doesn’t

April 8, 2015
0

Hi. I’m having trouble opening the ‘start’ on Mac. It keeps saying “The application “start” can’t be opened.

What am I supposed to do?

Thanks.

May 12, 2015
0

Crazy, I’m seeing the same problem.

April 23, 2015
0

Same issue here.

Supro
April 28, 2015
0

Hi there,

I’ve sent you the mac fix. Check your inbox.

July 6, 2015
0

Same problem …

May 6, 2015
0

Im having the same problem

May 28, 2015
0

im having the same issue for my mac

May 13, 2015
0

the same problem with the mac

April 19, 2015
0

Same issue here.

Supro
April 21, 2015
0

Hi there,

I’ve contacted you via our service email with the solution. Check your inbox.

July 3, 2015
0

Can you email me the mac fix for G4e thx

April 25, 2015
0

What is the solution? Having the same problem and it’s really annoying.

May 19, 2015
0

Same issue here

May 16, 2015
0

Same issue here.

Supro
April 28, 2015
0

Hi there,

I’ve sent you the mac fix. Check your inbox.

Leave a Reply to Danny Cancel reply