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Contact / Support

Questions or queries with regards to Affect3D products?

You’re at the right place.

 

To get answers to your questions as quickly as possible try the following:

1. Make sure you’ve downloaded the latest version of the flash player.

(product updates available as they are released)

 

2. Check the comments below for an answer and post a comment if you’d like public response

 

3. Email me directly at service@affect3d.com


4. Or submit the enquiry form below

Detail the issue as best as possible including:

  1. your operating system
  2. what the problem is and
  3. what you are doing to cause it

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January 3, 2015
0

Greetings, is there something wrong with the payment system? I bought Elven Desire: Prison Peril 2, today and my payment keeps stuck on pending, and i am not recieving the confirmation mail, i bought this product at around 17:30 or so, and it is now 20:37 and still stuck on pending.

I payed with Epoch, through iDeal which normally is completely instant.

I hope to hear about this soon.

Greetings

Jessy.

December 3, 2014
0

I download but after I install the file into becoming TMP why?

November 3, 2014
0

https://marketplace.secondlife.com/p/Elvira-Mesh-Avatar/6536061

Someone is using or swindling people to buy an affect3d character as an avi, just letting you guys know.

October 17, 2014
0

Is the 3Dx10 thing still happening?

miro
October 19, 2014
0

yes, of course and I’ve just replied to your email

October 7, 2014
0

i like this video

September 23, 2014
0

Girlfriends 4 Ever zip file also not opening. If I try to extract it says it’s empty. If I double click it says it’s invalid.

Supro
September 23, 2014
0

Hi there,
It could be that your file did not download properly. You can contact service@affect3d.com with your order number to receive an alternate download.

September 16, 2014
0

How can I get girlfriends 4ever to run on my surface rtf?

September 14, 2014
0

It keeps saying my file could not be unziped

September 3, 2014
0

adding to my post below i should also have said that is also no sound on the homepage of the game and that when i run the mouse to click on “play , home, select a home” the option the mouse is on isn’t highlighted white, it remains grey. when i click on sound nothing happens.

September 3, 2014
0

i have the girlfriends 4 ever game. i can make my own movie choosing what scenes i want and the video plays fine but with no sound. when i click “play” to watch the movie it loads and goes to a black screen with no sound and video. the only way out of this state is to exit the program. i use to be able to run the problem fine but i don’t know what i have done to cause the change. i am not a tech savvy person either. i am running windows 7 64 bit and my browser is running 15.0.0.130. the adobe flash player that the game runs in is Adobe Flash Player 11.4 r402. is there a way to get it to run on the latest version? i have it installed but don’t know what to do. video and sound run fine in all my internet browsers and programs installed on my computer. any help

August 27, 2014
0

So is anyone working on Oculus Rift support?

July 29, 2014
0

Is there a 64bit version to SFK? I picked up all 4 versions and none of them launch, my assumption is that it’s because the games are 32-bit and I’m running Windows 7 64-bit.

July 7, 2014
0

Like

July 5, 2014
0

8D

June 29, 2014
0

I downloaded the pc version of Girlfriends4Ever and extracted it to a folder, but when I click on play Adobe AIR pops an error message saying ” This installation of this application is damaged. Try re-installing or contacting the publisher for assistance”. I have already retried. Plz help.

miro
June 30, 2014
0

make sure you’ve downloaded all 3 G4E parts as described here: https://store.affect3d.com/how-to-download/ and then install it as described here: https://store.affect3d.com/howtoplayg4e/ . If you are then still getting the same error message contact service@affect3d.com and we’ll have you fix the issue.

January 23, 2015
0

this was incredibly helpful! thank you so much!

October 16, 2014
0

Dude when is g4e dlc coming ?! waiting for it 4ever !! is it coming or not what about sequel any news on that are you planing to do a sequel..

June 10, 2014
0

I am having the devil’s own time trying to get the below message to Miro… or anybody who can pass it along. None of your contact links are not working for me.
Miro,
I was blown away by the 3+ minute preview version and promptly spent 3 hours on your survey. Then I purchased Gf4Ever. Seldom in my 82 years have I received MORE than my money’s worth.
I am the author of five books… one of which you will enjoy. Permit me to mail a gift copy to whatever address works best for you.
I plan to take your survey again, now that I’ve seen the entire offering. Unbelievable. Many thanks.
John Whitaker
Tavares, Florida
email: inannaishtar@earthlink.net

May 5, 2014
0

I paid by creditcard, there is no members login.Is this a cheat or only a wrong link. What to do?

miro
June 30, 2014
0

No, we always aim to provide fair and honest customer service. Access to the members area and downloads are here: https://store.affect3d.com/downloadable/customer/products/ . Obviously you need your customer account to access this area. If you have any other questions contact service@affect3d.com .

May 1, 2014
0

Hi, just wondering if there’s an android compatible version yet? It would be really cool!

miro
May 1, 2014
0

yes, there’s an mp4 version, which will work on an android, which you can request from service@affect3d.com after purchase, it will be added to the general download soon. it does not contain the interactive elements, however plays all video clip content in succession

April 30, 2014
0

I bought G4E back when it first launched through BMT micro, those download links don’t work anymore, how do i grab the file now?

miro
May 1, 2014
0

contact service@affect3d.com they’ll check your order and send you new links

April 16, 2014
0

First off I already tried all the self help shit, and ive contacted support and they were not helpful. suggesting I try all the crap i had already tried. I followed all the very simple instructions on how to set it up to play it.. extract folder.. click on start.exe how much more complicated could it get.. there is no error or popups when I click on the player .. just a blank player with nothing in it.

miro
April 23, 2014
0

G4E was specifically made to work on windows 7 and later 8 and I myself use 8.1 so it does work for me and the vast majority of customers.
We sent you several possible fixes, that have worked for many customers that are related usually to their flash player installation. I would suggest to try each one of them and not assume it won’t work for you. If you really can’t get it to work, contact service@affect3d.com again and we will find a solution or we will happily refund. We will not charge you, if you can’t play it.

April 15, 2014
0

So does G4E actually work as advertised or what?

April 15, 2014
0

G4E does not seem to work at all no error message, followed directions to a t. unzipped folder to ownfolder. click on Start.exe flashplayer starts but shows nothing on screen just no menu or play button nothing. Windows 8.1

miro
April 15, 2014
0

I’m sure the thousands of customers wouldn’t be happy if it didn’t work 🙂 First all try this guide: https://store.affect3d.com/howtoplayg4e/ . Also note that on windows 8.1 you may get a message saying “unconfirmed executable” or similar. You must find and click the ‘run anyway’ button, otherwise it will not work. If you still need help, please contact support with your order details via: service@affect3d.com . They will help you to get it run!

April 4, 2014
0

Hello, for some reason my account “Eviolite” was banned on the forums. When I tried to post something, it would say my post was detected by Akismet system for spamming. I’ve literally only posted one time before. I can’t even view the forums anymore. 🙁 Is there anyway can get unbanned?

Supro
April 5, 2014
0

I’ve unbanned you and added you to the list that prevents auto-banning by Akismet.

April 4, 2014
0

Just to add, I can’t even make a new account… Does this hinder my ability to purchase merch from the store ever again?

April 5, 2014
0

Seems, I was able to make a new account. Everything looks ok.

April 3, 2014
0

if i buy “girlfriends 4 ever”, it comes as a download, right? like its not mailed to me as a disc or anything

miro
April 3, 2014
0

yes, it’s an electronic download, nothing will be physically mailed to you 🙂

March 7, 2014
0

Doesn’t work on my iMac. Nothing is working for me. It tells “start is damaged and cant be open” or “You can’t open the application “start.exe” because Microsoft Windows applications are not supported on OS X.” Help please.

miro
March 8, 2014
0

are you referring to Girlfriends 4 Ever? yes, there is a mac version (included app), contact service@affect3d.com for instructions on getting it to work on your imac

March 4, 2014
0

Please disregard my query from a few minutes ago. I just found the email with the download links 🙂 thank you very much
Keep up the incredible work, hope to buy some more stuff soon 🙂

Jordan

February 20, 2014
0

Dose the mp4 version have the same controlled effects, like 360 view and speed up or slow down?

miro
March 8, 2014
0

no the mp4 version is a movie clip with all the scenes in succession, there are no other controls other than what you have with controlling a regular video clip, hope that helps

February 20, 2014
0

Awsome! Thanks Miro

February 19, 2014
0

Can I download g4e from the store onto my tablet

miro
February 20, 2014
0

yes, you can request an mp4 version of G4E from service@affect3d.com after your purchase which will work on tablets just fine

February 19, 2014
0

Can I download g4e from the store onto my tabletom

February 17, 2014
0

I have a MAC and I downloaded all three G4E and the first one is fine but the second one is just two videos of the first one and the third one doesn’t work at all!

miro
February 17, 2014
0

you need to extract all three parts at once, here is more information https://store.affect3d.com/howtoplayg4e/ , if you need help contact service@affect3d.com

February 13, 2014
0

Does it work on win 7 64bit ?

miro
February 17, 2014
0

yes all titles will work on win 7 64bit

February 10, 2014
0

From mac I try to click on on the SOBpart1 and part2 app icons and they quit right away, giving me the message “the application SOBpart1 quit unexpectedly.” I moved the icon onto my desktop and when I click on it I get no message at all. I’m using OS X version 10.5.8

In Vista it gives me the message “I’m sorry, but an uncaught exception occurred. Before Loading the script.
Exception: Couldn’t find file’._archive.rpi’ I’m running vista on an intel(R) Core(TM)2 Duo CPU 2.20 GHz, memory 2 GB

Other ren’py games work fine on both systems.

miro
February 17, 2014
0

contact service@affect3d.com to get this working for you

January 27, 2014
0

ilove 3d fuck

January 21, 2014
0

doesn’t run for mac?

miro
February 17, 2014
0

if you’re referring to G4E then yes it runs on a mac as well, contact service@affect3d.com if you have any questions

January 3, 2014
0

Did you think about combine the girlfriend 4 ever video with oculus rift. It would be amazing !! I’m absolutely shure that would be success.

miro
February 17, 2014
0

looking into this, should happen in the future

December 28, 2013
0

once i download the the parts, when i try to extract them i get these (this is part 3) it happens with all of them
! C:\Users\trigerhappy27\Downloads\A3D005_Affect3D_Girlfriends4Ever_v1.part1.rar.part: CRC failed in A3D005_Affect3D_Girlfriends4Ever_v1\assets\media\audio\Affect3D_G4EE02P01.mp3. The file is corrupt
! C:\Users\trigerhappy27\Downloads\A3D005_Affect3D_Girlfriends4Ever_v1.part1.rar.part: Unexpected end of archive

January 1, 2014
0

Same problem as below i.e. CRC error when I try to extract each of the 3 parts.

I’ve solved my problems by only extracting all the video .mp4 files, figuring out what sequence they need to be in, then using a video combiner program to assemble them into a single .mp4 file.

I suspect what I’ve ended up with is all most people would want anyway i.e. a single .mp4 HD movie.

You may have attempted too much i.e. including all the audio files, Flash player installation and files etc. etc. The more you try to do the more likely someone is going to have an install or compatibility problem 🙂 Everybody probably now has software capable of playing .mp4 video files.

Recommend for future episodes you offer the option of just downloading a .mp4 video file.

Also a suggestion: a future Tara animation episode with a guy ……..

miro
February 17, 2014
0

contact service@affect3d.com to have this fixed for you, if you only access the MP4 files you miss out on most of the sex scenes, service will also be able to give you access to an official MP4 version

yes there will be boy + girl scenes in future

December 17, 2013
0

That seems to have done the trick! Thanks a lot Miro.

December 17, 2013
0

will it run ok on windows vista?

miro
December 17, 2013
0

yes, windows vista will work fine

December 16, 2013
0

I’ve downloaded G4Ever, when I try to open the file, I get a message something like this ( file type not supported/file might have been sent as an email attachment.) Trying to figure this out, but I’m not very tech savvy. Would appreciate any help out there. Thanks

miro
December 17, 2013
0

you need to unzip first, here are some instructions https://store.affect3d.com/howtoplayg4e/ if you need further help, contact service@affect3d.com

December 10, 2013
0

Not sure how the Make Movie feature works, I select a clip and cannot figure how to move forward.

miro
December 10, 2013
0

very simple, click on the clips you want to see in succession, they will be added to the queue, then click on the play link on the right side of the screen, you can also clear individual clips or all and the play list will be saved for the next time you play
if you have further questions, contact service@affect3d.com

December 8, 2013
0

Ive bought The Girlfriends 4 ever product and ive bought the winrar extractor product needed to run this program but all i see are folders of pictures. How do i see the videos and interact with the avatars?

miro
December 10, 2013
0

Please check out the install instructions here https://store.affect3d.com/howtoplayg4e/ , if you have further questions contact service@affect3d.com

November 27, 2013
0

[NOTE: I also submitted this message via the enquiry form, a couple of hours ago. I did not get a response mail yet (a usual waiting time is no problem for me as long as it finally arrives); however even the “Email yourself a copy”-mail did not arrive yet. The latter worries me and makes me post to the comments section here, publicly to call for your help.]

~~~~~~~~~~
Hello,

I registered to the Affect3D Forum [at 2013-11-26] (user: EctoRider). I could see and modify some of my account settings but am apparently still restricted (can’t write anything) since I did not get any activation mail.

After I did not get the mail at first, I used the option “Resend Activation Email”, with the same target address, as well as a different one — to no avail. Trust me, that I carefully monitored both mail accounts, watching spam-folders as well. I also get other mail there, so they work for other mail correspondence.

I hope you could help me. I’d like to participate in the forums and use the features of this website as well.

Best Regards
~~~~~~~~~~

PS: Meanwhile I also whitelisted every sender from affect3d.com at my e-mail account, explicitly. I doubt this made any difference; but just to be sure…

November 27, 2013
0

I’ve just noticed that there was a tread for registration issues (only saw it after logging out) and not received activation mails and I hopefully took the appropriate measures now (mailing to Supro) to get help. I guess my above post will be obsolete then.

Best regards!

miro
December 10, 2013
0

yes, correct email supro or service@affect3d.com will get you the help you need

November 5, 2013
0

The download on GirlfriendsForEver keeps failing for me after around 100-300 mb. I got my confirmation emails, but the site refuses to let me log in as well.

miro
December 10, 2013
0

all download issues as far as we are aware have been fixed. Please try again or if you still need help, contact service@affect3d.com

October 29, 2013
0

I am running windows 8, when I try to unzip the 3 pieces of girlfriends 4 ever I downloaded I get the error

! C:\Users\vandy0852\Downloads\Misc\H-Manga\GF4E\rebuilt.A3D005_Affect3D_Girlfriends4Ever_v1.part2.rar: CRC failed in A3D005_Affect3D_Girlfriends4Ever_v1\assets\media\video\Affect3D_G4ES01P01A04.swf. The file is corrupt
! C:\Users\vandy0852\Downloads\Misc\H-Manga\GF4E\rebuilt.A3D005_Affect3D_Girlfriends4Ever_v1.part2.rar: Unexpected end of archive

this error happens when it gets near the end of part 2 during the unzipping process

miro
October 29, 2013
0

it seems the download wasn’t completed or it was interrupted, the first two files should be equal in size, you can try downloading again or contact service@affect3d.com for an alternate download link

October 23, 2013
0

a.s51 October 13, 2013 at 3:04 am – Reply
pieas sand my this e-mail a.s51@mail.com last e-mail is rong my order number (2013-0928-0953-39-313 (5019019) you sarvis is not working

October 21, 2013
0

having a hard time starting file download. cant even get back to my username to download purchase

Supro
October 21, 2013
0

Contact service@affect3d.com and we’ll be able to help you login to your account and get your download.

October 17, 2013
0

I am having issues with many of the sam problems that are posted. I have an iMac, I have received the patch and I can see the icon but nothing works. I just get a screen that says 0%. Can you please help?

Supro
October 22, 2013
0

Contact service@affect3d.com and we’ll be able to help you in getting a working download.

[…] That’s it! (should be very similar for the mac) If that does not work for you visit: http://affect3d.com/support for […]

October 13, 2013
0

pieas sand my this e-mail a.s51@mail.com last e-mail is rong my order number (2013-0928-0953-39-313 (5019019)

Supro
October 22, 2013
0

Contact service@affect3d.com with the issue you’re having.

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