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Contact / Support

Questions or queries with regards to Affect3D products?

You’re at the right place.

 

To get answers to your questions as quickly as possible try the following:

1. Make sure you’ve downloaded the latest version of the flash player.

(product updates available as they are released)

 

2. Check the comments below for an answer and post a comment if you’d like public response

 

3. Email me directly at service@affect3d.com


4. Or submit the enquiry form below

Detail the issue as best as possible including:

  1. your operating system
  2. what the problem is and
  3. what you are doing to cause it

Your Details

Let us know how to get back to you.


How can we help?

Feel free to ask a question or simply leave a comment.


Leave a Comment

April 22, 2015
0

Start on Mac wont open. No errors.. just acts like it’s going to open, but doesn’t

April 8, 2015
0

Hi. I’m having trouble opening the ‘start’ on Mac. It keeps saying “The application “start” can’t be opened.

What am I supposed to do?

Thanks.

May 12, 2015
0

Crazy, I’m seeing the same problem.

April 23, 2015
0

Same issue here.

Supro
April 28, 2015
0

Hi there,

I’ve sent you the mac fix. Check your inbox.

July 6, 2015
0

Same problem …

May 6, 2015
0

Im having the same problem

May 28, 2015
0

im having the same issue for my mac

May 13, 2015
0

the same problem with the mac

April 19, 2015
0

Same issue here.

Supro
April 21, 2015
0

Hi there,

I’ve contacted you via our service email with the solution. Check your inbox.

July 3, 2015
0

Can you email me the mac fix for G4e thx

April 25, 2015
0

What is the solution? Having the same problem and it’s really annoying.

May 19, 2015
0

Same issue here

May 16, 2015
0

Same issue here.

Supro
April 28, 2015
0

Hi there,

I’ve sent you the mac fix. Check your inbox.

April 5, 2015
0

I am trying to buy articles from the store with paypal and I do not get this option. This has worked before so I dont understand why it has vanished from the epoch payment options. I am residing in EU Germany but I dont know if this has anything to do with it since I have bought quite a few things already over paypal in the past.
I am just a little sad that I will not be able to use the 40% discount now due to this, unless you tell me what I am doing wrong, or if paypal has been removed. If the latter is true then I will not be able to buy anything anymore 🙁

Supro
April 5, 2015
0

Hi there,

We checked into this and saw Epoch has removed the Paypal option for Germany. The option is still available for other countries and territories, but we’re looking into the reason why Epoch removed the option for our German customers. We’re sorry about the unforeseen circumstance. We hope that the issue between Paypal and Germany is resolved soon. In the meantime, we still offer several payment options in the store. I recommend using an alternate payment method.

May 10, 2015
0

Hi there. I have a question regarding the Girlfriends 4 Ever flash game/player before i buy it.
Will it require shipping overseas or is it a downloadable file?
Its just because that when i go to the purchase site, it asks for my address, which i am a bit insecure about.
I just want to be sure that i wont be receiving a really embarrassing package in my mail one day.
Plus, i am at a pretty tight budget, so it would be nice to know before purchase.
And have a nice day.

April 6, 2015
0

Oh noes! Well Ill see if I can use another option then but I dont know if it will work for me. Thanks for the fast answer!

March 15, 2015
0

hey…..when click on start.exe stuck on 0%……
ram 2gb
cpu 5ghz
vga 9500gt

Supro
March 15, 2015
0

Hi there,

We do have a step by step guide in getting G4E to play. Make sure to follow the instructions provided. If you’re still having problems or if you’re using a mac, contact service@affect3d.com with your order number. https://store.affect3d.com/howtoplayg4e/

March 14, 2015
0

Having same issue everyone is indicating with 0%

Supro
March 14, 2015
0

Hi there,

We do have a step by step guide in getting G4E to play. Make sure to follow the instructions provided. If you’re still having problems or if you’re using a mac, contact service@affect3d.com with your order number. https://store.affect3d.com/howtoplayg4e/

March 13, 2015
0

When I try to use the flash player “start” in the part 3 folder, it just stays stuck on 0%. I have the latest flash player software downloaded and installed. I am on Windows 7.

March 9, 2015
0

Hello,

Girlfriends 4 Ever player will not work.

When I try to use the flash player “start” in the part 3 folder, it just stays stuck on 0%. I have the latest flash player software downloaded and installed. I am on Windows 7.

Also, a few of the files had errors in them after they were extracted.

March 9, 2015
0

Got it to work after emailed me. thanks

March 1, 2015
0

Girlfriends 4ever will not open. The file downloads and uncompresses fine, but the Mac OS X “start” file is not working. I receive this message each time:

“start” is damaged and can’t be opened. You should move it to the Trash. Safari downloaded this file on February 26, 2015 from download.bmtmicro.com.

I sent an email on Feb 26 (date of purchase) and have not yet heard back.

Supro
March 1, 2015
0

Hi there,

We usually answer every email that comes to our service inbox. Though, sometimes our service provider will mistake an email as being spam, so we end up not seeing the email in the proper folder. This issue is very rare, but we still like to apologize for the inconvenience. We have since contacted you about resolving the issue.

July 29, 2015
0

I have the same problem and i am still waiting on a response from your team. Please could someone respond to my email.

Or just email me on what can i do to get the application working on a mac?

my email is essa.alalawi@gmail.com

January 24, 2015
0

Purchased the Girlfriends 4ever bundle. Downloaded it. Followed all the instructions but the start file is on the 3rd file not the first and it stays on 0%. I sent an email but have heard nothing after a week. Waiting……………..

Supro
January 25, 2015
0

Hi there,

We usually answer every email that comes to our service inbox. Though, sometimes our service provider will mistake an email as being spam, so we end up not seeing the email in the proper folder. This issue is very rare, but we still like to apologize for the inconvenience. We have since contacted you about resolving the issue.

January 5, 2015
0

5-1-2015 16:46
Payment is still stuck on your site as Pending.
What is going on? the money has been taken from me for the product, yet i cant acces the product.

Also No answer at all not even a peep from Affect3D staff about this.

miro
January 23, 2015
0

I believe your issue has already been resolved, but just a note we don’t monitor the contact page quite as frequently, the quickest way to get in touch is to email service@affect3d.com

there was a temporary issue with some payment options early Jan, which had been resolved after a couple of days and they should be pretty much instant again

January 3, 2015
0

Greetings, is there something wrong with the payment system? I bought Elven Desire: Prison Peril 2, today and my payment keeps stuck on pending, and i am not recieving the confirmation mail, i bought this product at around 17:30 or so, and it is now 20:37 and still stuck on pending.

I payed with Epoch, through iDeal which normally is completely instant.

I hope to hear about this soon.

Greetings

Jessy.

December 3, 2014
0

I download but after I install the file into becoming TMP why?

November 3, 2014
0

https://marketplace.secondlife.com/p/Elvira-Mesh-Avatar/6536061

Someone is using or swindling people to buy an affect3d character as an avi, just letting you guys know.

October 17, 2014
0

Is the 3Dx10 thing still happening?

miro
October 19, 2014
0

yes, of course and I’ve just replied to your email

October 7, 2014
0

i like this video

September 23, 2014
0

Girlfriends 4 Ever zip file also not opening. If I try to extract it says it’s empty. If I double click it says it’s invalid.

Supro
September 23, 2014
0

Hi there,
It could be that your file did not download properly. You can contact service@affect3d.com with your order number to receive an alternate download.

September 16, 2014
0

How can I get girlfriends 4ever to run on my surface rtf?

September 14, 2014
0

It keeps saying my file could not be unziped

September 3, 2014
0

adding to my post below i should also have said that is also no sound on the homepage of the game and that when i run the mouse to click on “play , home, select a home” the option the mouse is on isn’t highlighted white, it remains grey. when i click on sound nothing happens.

September 3, 2014
0

i have the girlfriends 4 ever game. i can make my own movie choosing what scenes i want and the video plays fine but with no sound. when i click “play” to watch the movie it loads and goes to a black screen with no sound and video. the only way out of this state is to exit the program. i use to be able to run the problem fine but i don’t know what i have done to cause the change. i am not a tech savvy person either. i am running windows 7 64 bit and my browser is running 15.0.0.130. the adobe flash player that the game runs in is Adobe Flash Player 11.4 r402. is there a way to get it to run on the latest version? i have it installed but don’t know what to do. video and sound run fine in all my internet browsers and programs installed on my computer. any help

August 27, 2014
0

So is anyone working on Oculus Rift support?

July 29, 2014
0

Is there a 64bit version to SFK? I picked up all 4 versions and none of them launch, my assumption is that it’s because the games are 32-bit and I’m running Windows 7 64-bit.

July 7, 2014
0

Like

July 5, 2014
0

8D

June 29, 2014
0

I downloaded the pc version of Girlfriends4Ever and extracted it to a folder, but when I click on play Adobe AIR pops an error message saying ” This installation of this application is damaged. Try re-installing or contacting the publisher for assistance”. I have already retried. Plz help.

miro
June 30, 2014
0

make sure you’ve downloaded all 3 G4E parts as described here: https://store.affect3d.com/how-to-download/ and then install it as described here: https://store.affect3d.com/howtoplayg4e/ . If you are then still getting the same error message contact service@affect3d.com and we’ll have you fix the issue.

January 23, 2015
0

this was incredibly helpful! thank you so much!

October 16, 2014
0

Dude when is g4e dlc coming ?! waiting for it 4ever !! is it coming or not what about sequel any news on that are you planing to do a sequel..

June 10, 2014
0

I am having the devil’s own time trying to get the below message to Miro… or anybody who can pass it along. None of your contact links are not working for me.
Miro,
I was blown away by the 3+ minute preview version and promptly spent 3 hours on your survey. Then I purchased Gf4Ever. Seldom in my 82 years have I received MORE than my money’s worth.
I am the author of five books… one of which you will enjoy. Permit me to mail a gift copy to whatever address works best for you.
I plan to take your survey again, now that I’ve seen the entire offering. Unbelievable. Many thanks.
John Whitaker
Tavares, Florida
email: inannaishtar@earthlink.net

May 5, 2014
0

I paid by creditcard, there is no members login.Is this a cheat or only a wrong link. What to do?

miro
June 30, 2014
0

No, we always aim to provide fair and honest customer service. Access to the members area and downloads are here: https://store.affect3d.com/downloadable/customer/products/ . Obviously you need your customer account to access this area. If you have any other questions contact service@affect3d.com .

May 1, 2014
0

Hi, just wondering if there’s an android compatible version yet? It would be really cool!

miro
May 1, 2014
0

yes, there’s an mp4 version, which will work on an android, which you can request from service@affect3d.com after purchase, it will be added to the general download soon. it does not contain the interactive elements, however plays all video clip content in succession

April 30, 2014
0

I bought G4E back when it first launched through BMT micro, those download links don’t work anymore, how do i grab the file now?

miro
May 1, 2014
0

contact service@affect3d.com they’ll check your order and send you new links

April 16, 2014
0

First off I already tried all the self help shit, and ive contacted support and they were not helpful. suggesting I try all the crap i had already tried. I followed all the very simple instructions on how to set it up to play it.. extract folder.. click on start.exe how much more complicated could it get.. there is no error or popups when I click on the player .. just a blank player with nothing in it.

miro
April 23, 2014
0

G4E was specifically made to work on windows 7 and later 8 and I myself use 8.1 so it does work for me and the vast majority of customers.
We sent you several possible fixes, that have worked for many customers that are related usually to their flash player installation. I would suggest to try each one of them and not assume it won’t work for you. If you really can’t get it to work, contact service@affect3d.com again and we will find a solution or we will happily refund. We will not charge you, if you can’t play it.

April 15, 2014
0

So does G4E actually work as advertised or what?

April 15, 2014
0

G4E does not seem to work at all no error message, followed directions to a t. unzipped folder to ownfolder. click on Start.exe flashplayer starts but shows nothing on screen just no menu or play button nothing. Windows 8.1

miro
April 15, 2014
0

I’m sure the thousands of customers wouldn’t be happy if it didn’t work 🙂 First all try this guide: https://store.affect3d.com/howtoplayg4e/ . Also note that on windows 8.1 you may get a message saying “unconfirmed executable” or similar. You must find and click the ‘run anyway’ button, otherwise it will not work. If you still need help, please contact support with your order details via: service@affect3d.com . They will help you to get it run!

April 4, 2014
0

Hello, for some reason my account “Eviolite” was banned on the forums. When I tried to post something, it would say my post was detected by Akismet system for spamming. I’ve literally only posted one time before. I can’t even view the forums anymore. 🙁 Is there anyway can get unbanned?

Supro
April 5, 2014
0

I’ve unbanned you and added you to the list that prevents auto-banning by Akismet.

April 4, 2014
0

Just to add, I can’t even make a new account… Does this hinder my ability to purchase merch from the store ever again?

April 5, 2014
0

Seems, I was able to make a new account. Everything looks ok.

April 3, 2014
0

if i buy “girlfriends 4 ever”, it comes as a download, right? like its not mailed to me as a disc or anything

miro
April 3, 2014
0

yes, it’s an electronic download, nothing will be physically mailed to you 🙂

March 7, 2014
0

Doesn’t work on my iMac. Nothing is working for me. It tells “start is damaged and cant be open” or “You can’t open the application “start.exe” because Microsoft Windows applications are not supported on OS X.” Help please.

miro
March 8, 2014
0

are you referring to Girlfriends 4 Ever? yes, there is a mac version (included app), contact service@affect3d.com for instructions on getting it to work on your imac

March 4, 2014
0

Please disregard my query from a few minutes ago. I just found the email with the download links 🙂 thank you very much
Keep up the incredible work, hope to buy some more stuff soon 🙂

Jordan

February 20, 2014
0

Dose the mp4 version have the same controlled effects, like 360 view and speed up or slow down?

miro
March 8, 2014
0

no the mp4 version is a movie clip with all the scenes in succession, there are no other controls other than what you have with controlling a regular video clip, hope that helps

February 20, 2014
0

Awsome! Thanks Miro

February 19, 2014
0

Can I download g4e from the store onto my tablet

miro
February 20, 2014
0

yes, you can request an mp4 version of G4E from service@affect3d.com after your purchase which will work on tablets just fine

February 19, 2014
0

Can I download g4e from the store onto my tabletom

February 17, 2014
0

I have a MAC and I downloaded all three G4E and the first one is fine but the second one is just two videos of the first one and the third one doesn’t work at all!

miro
February 17, 2014
0

you need to extract all three parts at once, here is more information https://store.affect3d.com/howtoplayg4e/ , if you need help contact service@affect3d.com

February 13, 2014
0

Does it work on win 7 64bit ?

miro
February 17, 2014
0

yes all titles will work on win 7 64bit

February 10, 2014
0

From mac I try to click on on the SOBpart1 and part2 app icons and they quit right away, giving me the message “the application SOBpart1 quit unexpectedly.” I moved the icon onto my desktop and when I click on it I get no message at all. I’m using OS X version 10.5.8

In Vista it gives me the message “I’m sorry, but an uncaught exception occurred. Before Loading the script.
Exception: Couldn’t find file’._archive.rpi’ I’m running vista on an intel(R) Core(TM)2 Duo CPU 2.20 GHz, memory 2 GB

Other ren’py games work fine on both systems.

miro
February 17, 2014
0

contact service@affect3d.com to get this working for you

January 27, 2014
0

ilove 3d fuck

January 21, 2014
0

doesn’t run for mac?

miro
February 17, 2014
0

if you’re referring to G4E then yes it runs on a mac as well, contact service@affect3d.com if you have any questions

January 3, 2014
0

Did you think about combine the girlfriend 4 ever video with oculus rift. It would be amazing !! I’m absolutely shure that would be success.

miro
February 17, 2014
0

looking into this, should happen in the future

December 28, 2013
0

once i download the the parts, when i try to extract them i get these (this is part 3) it happens with all of them
! C:\Users\trigerhappy27\Downloads\A3D005_Affect3D_Girlfriends4Ever_v1.part1.rar.part: CRC failed in A3D005_Affect3D_Girlfriends4Ever_v1\assets\media\audio\Affect3D_G4EE02P01.mp3. The file is corrupt
! C:\Users\trigerhappy27\Downloads\A3D005_Affect3D_Girlfriends4Ever_v1.part1.rar.part: Unexpected end of archive

January 1, 2014
0

Same problem as below i.e. CRC error when I try to extract each of the 3 parts.

I’ve solved my problems by only extracting all the video .mp4 files, figuring out what sequence they need to be in, then using a video combiner program to assemble them into a single .mp4 file.

I suspect what I’ve ended up with is all most people would want anyway i.e. a single .mp4 HD movie.

You may have attempted too much i.e. including all the audio files, Flash player installation and files etc. etc. The more you try to do the more likely someone is going to have an install or compatibility problem 🙂 Everybody probably now has software capable of playing .mp4 video files.

Recommend for future episodes you offer the option of just downloading a .mp4 video file.

Also a suggestion: a future Tara animation episode with a guy ……..

miro
February 17, 2014
0

contact service@affect3d.com to have this fixed for you, if you only access the MP4 files you miss out on most of the sex scenes, service will also be able to give you access to an official MP4 version

yes there will be boy + girl scenes in future

December 17, 2013
0

That seems to have done the trick! Thanks a lot Miro.

December 17, 2013
0

will it run ok on windows vista?

miro
December 17, 2013
0

yes, windows vista will work fine

December 16, 2013
0

I’ve downloaded G4Ever, when I try to open the file, I get a message something like this ( file type not supported/file might have been sent as an email attachment.) Trying to figure this out, but I’m not very tech savvy. Would appreciate any help out there. Thanks

miro
December 17, 2013
0

you need to unzip first, here are some instructions https://store.affect3d.com/howtoplayg4e/ if you need further help, contact service@affect3d.com

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